Frequently Asked Questions

Tickets

I have a query regarding my purchase or tickets

Please visit the official venue box office, KX Tickets, or the ticket provider that you purchased tickets through.

How much are tickets?

Tickets are a range of prices from £29.50.

What are the best seats?

‍1st Class Carriage Seats:
Please note these seats are close to the racing track. Entry to and from seats will be limited and restricted at times.

Platform Seats:
Please note these seats are close to the racing track. Entry to and from seats will be limited and restricted at times.

Trackside Seats, (except GG1-2 and GG54-55):
Please note you are seated in an elevated section close to the top of the racing track. Entry and exit will be limited & restricted at times.

Locomotive:
The front of this section is close to the racing track. Entry to and from section will be restricted at times.

Trackside Seats GG1-2 and GG54-55:
Slightly restricted view of the upstage area. Seated in a section close to the race track. Entry to and from seats limited at times.

Locomotive Seats Q26-29:
‍Please note seats are not recommended for children as railing may obstruct view.

Where can I purchase tickets for Starlight Express?

Online – there are no booking fees online. Click here to book tickets.

Are rush tickets available?

For every performance, a limited number of £30 rush tickets will be available from 10am in the TodayTix app.

About the Show

Who will be in Starlight Express?

Full casting for the show is available on our Cast page

What is the age rating for the show?

The content in Starlight Express is suitable for all ages. All children under 16 must have a valid ticket and be accompanied by an adult. Children under 3 will not be admitted.

What is the running time of the performance?

The running time is 140 minutes, including a 20 minute interval.

Do you permit latecomers?

Latecomers may not be permitted until a suitable break in the performance, which may be the interval. Please note, due to the exciting and immersive nature of the Starlight Auditorium, audience members must remain seated once the performance begins and there is no readmission to the auditorium during the show.

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Access

Is the theatre accessible?

Troubadour Wembley Park Theatre is a fully accessible venue. There is level access from the street, into the foyer, and the ground-level section of the auditorium. There are two fully accessible toilet cubicles. We want to ensure your visit to our theatre is as smooth and enjoyable as possible. If there is anything that we can do to assist you in your visit, please email our dedicated team at access@kxtickets.com.

‍For further information please visit see KX Tickets dedicated page for access bookings.

How do I book access tickets?

To book online please join the Access Scheme which can be found on dedicated KX Tickets page for access bookings.

Venue

Is there car parking?

Please note that there is no public parking on site at Troubadour Wembley Park Theatre.

Wembley Park's Red and Pink car parks are both a short walk from the theatre. For more information on these car parks and their standard tariffs please visit Wembley Official Parking.

Please note that neither of these car parks are owned or managed by Troubadour Theatres. Whilst we endeavour to provide accurate information we cannot guarantee opening times, prices or availability of spaces so please check directly with the car park before commencing your journey. We strongly advise to visit us using public transport, and always check the OVO Arena and Wembley Stadium events in advance if you are planning to drive.

Is the venue air conditioned?

The Starlight Auditorium is kept at a cool 17-20 degrees year-round for the comfort of our audience and performers.

How do I get to Troubadour Wembley Park Theatre?

A short walk from Wembley Park station which is just two stops from Baker Street, Troubadour Wembley Park Theatre is located in the heart of Wembley Park.

For more information on how to get to Troubadour Wembley Park Theatre please visit the venue website.

What time does the venue open?

The venue will open two hours prior to the start of the performance. All bags are subject to searches so please arrive 30 minutes before the performance start time to avoid queues.